CANCELLED - The Effective Receptionist- 24th May 2018

As the first person that visitors meet, receptionists have to be professional, efficient, quick-thinking, conflict-managing problem-solvers.

The receptionist who can do all this – often while answering the telephone – is an asset to any organisation.

This course will help you to:

  • Understand the role of the receptionist and how visitors see you
  • Use questioning skills to accurately identify the needs of the visitor
  • Juggle tasks without losing your cool
  • Handle difficult customers and defuse anger
  • 'Signpost' effectively and accurately.

This course is suitable for people who act as the visitors first point of contact, whatever their job title.

Read our Cancellation Policy

For venue details visit My Local Community

24th May, 2018 10:00 AM   through   1:00 PM
Half Day Course Fees - choose the appropriate price band
Voluntary and community organisations from Bradford District and VAL Essentials £ 48.00
Other Voluntary/Community organisations £ 60.00
Statutory Orgs/Private Companies/ Individuals £ 120.00

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